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عمومی::
همپوشانی- پیکربندی مشترک
This ongoing learning process between organizations, and especially from customers, leads to a type of working referred to by Victor and Boynton (1998, p.195) as co-configuration.
Such work 'brings the value of an intelligent and "adapting" product' Co-configuration is synonymous with knowledge creation and knowledge sharing.
Daniels (2004) identifies two features of learning for successful co-configuration.
First, learning for co-configuration where different departments representing different specialisms find a mechanism for dialogue to negotiate their practices.
Since each group or team can be seen as a configuration of shared leadership, working across boundaries becomes an example of 'co-configuration' (Victor & Boynton, 1998, p.195), requiring joint training in the skills of debate and dialogue to bring to the surface differing values, cultures and disciplines (Tomlinson, 2003).
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